Manuka Terms and Conditions

By entering this site you agree to abide by the terms and conditions of use thereof. The placement of an order online indicates your acceptance of these terms and conditions.

Making a purchase

Making a purchase could not be easier. Just browse our online boutique, and add any items that you wish to buy into the shopping basket. By submitting your order you are offering to buy goods and allowing us to use your personal details for the purpose of supplying those goods. We will only pass on your details to the people who we subcontract out to do the delivery.

All online orders are confirmed by email. We will contact you by e-mail or telephone regarding any delivery delays or security issues.

Availability

We do try to keep the website up to date so that items on the website are in stock. Sometimes items sell out really quickly, when this happens we try our best to offer alternatives or let you know when they will be back in. We know this can be frustrating and are working hard to stop this occurring. We will endeavour to deliver goods within the times stated but goods are subject to availability and some delays are out of our control. Any dates we specify for delivery of goods are approximate and we shall not be liable for any losses, costs, damages charges or expenses caused by any delay.

Content

Although Manuka will do their best to ensure the accuracy of all the information within the website, we shall not be liable for any damages of any kind resulting from the use of this website.

Pricing

If a product is advertised at an incorrect price due to a typographical error or a supplier error we reserve the right to refuse or cancel an order whether or not said order has been confirmed. In such a case we will make you aware of this and a full refund will be given, if required. (Errors and Omission accepted).

All prices are shown in pounds sterling and are inclusive of VAT.

Delivery Schedule

Please allow 5-7 days for delivery of your order. However, we aim to dispatch orders within 2 working days and postage should take an additional one to two days. This can be subject to availability, but you will be informed within this period if we are unable to fulfil your order for any reason.

Orders are sent first class "signed for" post, so they can be tracked if they go missing. We will need a signature at your end, so we recommend you use a daytime address e.g. work address. You will be notified via e-mail once the item has been dispatched.

International delivery may take longer.

Customer Service

Please contact us if we can be of any assistance. E-mail yogi@manukalife.com or phone 020 7371 0900 between 9am and 5pm Monday to Friday.

Complaints

At www.Manukalife.com we are proud to offer a fast and efficient online shopping service. If for any reason you are dissatisfied with the service you have received, please contact us. We do need to know if things go wrong so we can continue to improve our customer service.

All complaints will come through the Head Office in London, where they will be addressed and dealt with. E-mail yogi@manukalife.com or phone 020 7371 0900 between 9am and 5pm Monday to Friday. Letters can be sent to Customer Services, Manuka Tree Ltd, Suite 3, Block J, 2 Station Court, Imperial Wharf, London, SW6 2PY.

Customer Services